Closing sales in the retail industry can be tricky, especially if your customers are willing to pay you thousands of dollars on investment. Salespeople need to juggle numerous customers at once, following up with them in time to boost their sales. But there tends to be a lack of collaboration across the sales team. Suppose a customer calls and says they’re ready to buy something they were looking at yesterday, and they were quoted $400. The salesperson they worked with is off today, and nobody else is aware of this quoted price and can’t promise they’ll get it for that price.
Let’s say you have a customer who is interested in 3 items but wants to think about it overnight. You want to leave them with some details and pictures of those items, so they have something to look at while they think about it. In the technology age, that becomes emails. But it would help if you went to all these different places to pull together the item information, pictures, agreed pricing, resize those images on your local computer so they’ll fit when you attach them into the email…
A customer you quoted a few days ago comes back and is ready to buy the 3 items they were interested in. Their original salesperson is not there. You only find 2 of those 3 items because one of them has sold. Now you have to find something similar for them instead. You ring up the other 2 items, and the prices are much higher than the customer was quoted the other day. Their salesperson isn’t answering their phone. So you end up with an angry client who walks out the door without buying.
Even if you manage to send an email to every one of your customers who visited your store, you need to take your dear sweet time writing that email and putting all the necessary item information together. Many salespeople lack the skills to produce a very clean and catchy document for their customers to look at, making mistakes easily.
To alleviate this report’s limitations, we introduced a brand new customizable alternative called Item Spec Sheets. You can now design your own item spec sheets using RMPro’s Tag and Document Designer and customize it however you see fit.
Choosing this option will show you a preview of the Item Spec Sheets rather than the old report. You can further select the specific template from the top, just like standard tags, and choose to print or email it.
You can access both the old “Print Images” and the new “Item Spec Sheet” from various places, depending on your goal. Here’s a list of the different places to make use of it:
We’ve enhanced the way that you present quotations to your potential clients! Now, when you create a quotation, you can print and email a document showing complete item information and images.
When you choose to email a quote, there’s a new option to use the Item Spec Sheet to put all item information and images in a single document, rather than separate attachments for each image.