Service Management
Take Control of Service Operations for Next-Level Retail Management Success!
Rug Retail
Rug Services
Our Service Management solution allows you to not only track service invoices, but also to configure the specific operations associated with each service and keep track of progress.
Problems that we Have the solutions
Service Tracking Made Easy
Service Progression Invisibility
Not updating customers on the service progression causes delays and generates dissatisfaction
Service Tracking Made Easy
Each service is broken down into multiple smaller levels, assigned, and tagged accordingly, facilitating service tracking
Customizable Tags
Manual Tag Creation
Manual tagging wastes time and makes tags difficult to read
Customizable Tags
Create customizable service tags that save time and improve readability across systems
Standardized Product Attributes
Minimal Item Information
Inadequate item information creates ownership confusion.
Standardized Product Attributes
Ensure consistency of item information by using standardized product attributes prompt.
Invoice Being Flagged Specifically
Tracking Pick-up/ Drop-off
Figuring out customer location and the service operation is problematic
Invoice Being Flagged Specifically
Flagging system helps prevent mistakes and return orders in a timely manner
Keeping Track of Third Parties
Tracking Services from Third-Parties
There are numerous confusions to track the orders if third-parties are engaged
Keeping Track of Third Parties
Efficient tracking provides better relationship management and services to be operated in a timely manner
Different Zone Assignment
Recording Item Location
Recording specific in-house locations of the customer’s belongings is a pain
Different Zone Assignment
Identifying an item's location is streamlined based on their status or tags
Clarified Arranged Service
Little Information of the Service Ordered
There is minimal information regarding the details of the service to be operated
Clarified Arranged Service
Clarified Operations facilitate identifying potential bottlenecks or any required resources
In-process Tracking
Ensuring first-in, first-out order
Managing services according to their turns and queues need efficient programming
In-process Tracking
Providing visual records of the process and the result of the service helps detailed process documenting
Pre-configuring Prices Per Feature
Manual Pricing
Manual pricing slows down the procedure and raises the risk of mistakes in preparing invoices
Pre-configuring Prices Per Feature
Pre-configured pricing per item’s features, accelerates invoice writing, determines the net prices and reduces probable mistakes
Software Service Management Work space
Frequently asked Questions
Define access privileges, track user activity using logged transactions, and prevent unauthorized malicious activities
What types of invoices can be made in RMPro?
RMPro supports several different invoice types for different purposes. You can create a basic sale (stock inventory), approval (try before you buy), consignment (to customer), back order (from vendor), custom order (for something that doesn’t exist), services (cleaning, repair, etc.), and layaway (keep on hold for customer). You can also create a quotation for nearly all those invoice types.
Is it possible to record third-party services?
Yes, it is possible to record services outsourced to third parties using RMPro’s Third-Party module. This module allows you to record the movement of your customers’ items outside of your facility, associate service work orders sent to the third-party to perform the services, and keep track of when items are returned back to you from the third-party.
What is the Service Management module in RMPro and what does it do?
The Service Management module in RMPro is a dedicated application for labor workers to track the progress of service work, identify priorities, and provide real-time updates on what is being done, what has been done, and any issues that arise. It allows different shifts of workers to know where a service was left off so they can continue seamlessly. The module also provides a platform for workers to report on ongoing activities and for managers to take action as soon as services are completed.
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