Back Orders

RMPro Backorder Management offers a streamlined workflow to manage orders from customers to vendors, integrating with purchase orders and providing access to product information, along with real-time updates on order status that help improve efficiency and accuracy.

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Problems That We Have The Solutions

Customer-Vendor Disconnection

Disconnected purchase and back orders lead to customer confusion and delayed orders

Linked Back Orders

Link Customer’s back orders with vendor’s purchase orders for better visibility and effective order management

No Visibility of Order Status

Inability to provide accurate order status updates leads to customer dissatisfaction and confusion

Order Status Visibility

Implement a system for company-wide visibility of customer order status to improve communication

Tedious Product Data Entry

Lengthy process with fragmented information and high potential for errors leads to customer frustration

Automate Product Data Entry

Eliminate double entry by automatically reusing product data between Purchase Order and Back Order

Lack of Product Images

Difficulty in showing accurate product images to customers leads to dissatisfaction and returns

DataLink Integration

Enjoy high-quality images and easy access to product information from DataLink integrated into POS without searching around

Inaccurate Reports for Accounting

Confusion over Back Orders' accounting leads to difficulties in producing accurate monthly sales figures

Accurate Sales Reports

Carefully track customer sales reports with accurate accounting system based on standardized back order management system

Excessive Purchase Orders

Placing multiple orders in a day for back-ordered items may cause vendor frustration and missed bulk discounts

Combine Many Orders

Manage a high-volume back order sale with many items from the same vendor with a single combined purchase order


Backorders can occur in RMPro in three main situations: program or catalog back orders, which involve ordering inventory from vendors to fulfill customer orders; out-of-stock back orders, which may arise when items are consigned to a customer, on a layaway invoice, on approval, ordered from a vendor but not yet received, returned to a vendor, sold, in another location, on a suspended invoice, or on an active quotation to another customer; and custom back orders, which involve companies providing custom designed items for their customers.
While backorders can be used to manage custom orders in RMPro, it is important to note that this type of order is better suited for a dedicated module called Custom Order, which is specifically designed for managing custom-designed items for customers. Although backorders can handle custom orders, using the Custom Order module provides a more streamlined and efficient process for managing the complexities of custom orders.
In the reporting module, open the “Back Order Item Status” report under “Customer Reports”. The Back Order Item Status report provides a detailed listing of all backorder items currently unlinked. It also allows users to view the current status of various back order items and helps them manage back orders efficiently.

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